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 For delivery on Monday, July 6, 2009, in the NY City area only:Your order must be placed by Sunday at 3:00pm |
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FAQ
1) Tell me more about Kosher.com
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1) Tell me more about Kosher.com.
2) Tell me about your privacy policy.
3) Why would I want to set up a login account?
4) What forms of payment do you accept?
5) Is it safe to use my credit card? Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our Website or ISP Services, and you transmit such information at your own risk. Kosher.com further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems. To further secure your credit card information we do not keep the last four digits of your credit card number in our files. If you are subject to fraudulent charges based on using our system, remember to first notify your credit card provider in accordance with their reporting rules and procedures. In general, under federal law, you will not be liable for more than $50 of fraudulent charges.
6) What is a CVV2 code 7) What type of shipping methods do you offer? At Kosher.com, we pride ourselves on being able to deliver the freshest and finest kosher products where and when you need them. We’ve made several shipping options available to you; from “Standard Shipping”, which is available to everyone in the U.S at the same discounted rate, regardless of zip code and order content (with the exceptions of Alaska and Hawaii), to “Priority Overnight”, which can be delivered as early as 10:30 AM the next business day. When shipping within the U.S, we primarily use FedEx, and when shipping abroad or to military addresses, we ship with the United States Postal Service.
Our shipping and packaging rates are based on the following Shipping Methods:
The transit time* for Standard Shipping is up to 3 business days for perishable orders, and up to 5 business days for non perishable orders. Depending on when the order is placed, in order to prevent perishable orders from sitting in a FedEx facility over a weekend and thus extending their transit time, some perishable orders will not be shipped until the Monday following the placement of the order.
2nd Day Air
Standard Overnight
Priority Overnight
8) How much do you charge for shipping? We require a minimum order of $50.00 for all national orders shipped via FedEx. For all orders in our NYC local delivery area, we require a minimum of $50 for free delivery.
9) How do you calculate sales tax, if any are applicable?
10) To which countries will you ship products?
11) What about your return policy?
12) When do I need to order something so that I receive it as quickly as possible, and how long will it take to arrive?
13) How do I find out exactly when to expect my package?
14) What is a Shopping Cart and how does it work?
15) How do I put items in my Shopping Cart?
16) How do I make changes to my Shopping Cart?
17) By placing Items in my Shopping Cart, does that mean that I have to buy them?
18) Is there a way on your site to keep a grocery list, and continue adding and removing items until I'm ready to place an order? Not yet. We are aware of this need and promise you that on our NEW Web site which we are feverishly working to have ready for launch within a few short months, shopping list management will be VERY easy! On this site, if you get as far as the checkout page, but don't actually enter your credit card, we can find your order in the back end, and you will usually find it's still there when you next login. You can also always login and click on "My Account" at the very top of the page. There you can bring up all your past orders and use them as a basis for your next one. Not quite as good as managing shopping lists, but we hope it helps for now! Check for our all new site early this summer 2009!
19) How do I go to check out and pay for my products?
20) Do you gift pack items?
21) What happens after I have put in my order?
22) Will you substitute a product if something that I ordered is unavailable?
23) What is your cancellation policy?
24) How do I communicate with you? 25) Kosher Supervision or Hashgacha You, the customer, remain solely responsible for the kashrut of the products that you purchase and consume. Kosher.com intends to offer no product for sale that is not kosher within the meaning of traditional, normative Orthodox Jewish Law ("halacha"). We provide no kosher certification of the products we sell, nor do we make any independent warranty, guaranty, representation, or claim that the products sold on this site are kosher. We have presented items for sale on this site which we believe to be kosher within the requirements of halacha, based solely and exclusively on (a) the manufacturers' or producers' of the items representations that their items are kosher within the meaning of halacha, and/or (b) the independent certification(s) that the individual products may bear that the items are kosher within the meaning of halacha, each item according to its own certification. Furthermore, we take no responsibility for our products' compliance with any particular stringency within halacha that you might be accustomed to follow, such as chalav yisroel or pas yisroel. These types of halachic stringencies are matters of personal taste and religious practice which kosher.com has made no attempt to comply with. We believe that you the customer will be satisfied with any item you purchase from our site, but as to matters of halacha, you and/or your rabbi will have to be the judge of whether the items you purchase meet with your kosher standards. 26) Kosher Supervision for Meat and Poultry All our meats and poultry are packed under the constant supervision of the Vaad of The Five Towns and Far Rockaway of worldwide renown for upholding the strictest of standards. We carry meats and poultry from a range of sources with a variety of supervisions. Since many of our customers prefer product with a particular supervision or from a particular source or prefer to avoid a particular source we offer the list below that details the assortment of product we carry. Should you have a specific request we will have our Mashgiach (Kosher Supervisor) ensure and sign that your selection is exactly what you ordered. Sources
Supervisions
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